You work for .... WHO?

Everyone knows that you have to keep up with the latest TV transmissions put out by your local service provider. Keeping this in mind.... here is how my experience went with ours. Well not the company, one woman and a specific Little Man.

After calling the undisclosed TV company and requesting an updated DVR and satellite, which I might add was free. I know what you are thinking...... Nothing is free. Well you are right.

The appointment was made the day after calling in to ask about said upgrade . The guy came and installed the receiver, set it up , put up a new antenna ...... all within an hour. I was really impressed.

He left, then the fun began. About 10 minutes after he left I had the TV go blank and say that I had no service. " You have got to be kidding me"! Picture came back and then left again. It went out and came back 8 times in 45 minutes. Back to the phone I went. Now, when you call you have to go through the multitude of fake people before you actually get someone that breathes. When I told the live breathing woman my problem, she asked if I did any testing on it first. Well , I had done everything the trouble shooting pamphlet said. (Mind you an entire pamphlet on trouble). She said, I can send someone out next Thursday. WHAT! The guy just left, call him back here! I don't understand, you want to upgrade they come out the very next morning. You have trouble...... you have to wait a week? I said, book the appointment but if there is a cancellation please call me.

Meanwhile, I told the breathing woman that I was going to install my old box back in place. (Another mouth dropping moment) She told me that I would not be able to do that because I am not qualified and would most likely not know what to do. (Do they have any clue on tact) Ummmm....... I think I can handle this small task (I giggled). She stated it is quite involved and that I would be calling back again because it would not work at all. (Pregnant pause on my end, in amazement) Ummmm..... Excuse me, I will be reinstalling the old box and I will not have to call you, trust me I am more than competent. You have a nice afternoon and thank you! (Click)

The original box went in with no problem. Not even anything that I had to ask the hubby about. So now it is next Thursday. The doorbell rings, I open the door and I see a little man, maybe all of 5' tall.

Little man: Hello, I from *************. (Oh boy)

Me: Hello, come in. I need to have the box replaced as the old box is working fine and not giving us any trouble. As soon as we got the new box we had nothing but trouble.

Little man: Ok, I check wiring outside. (Did you listen to me at all?)

Humoring the little man I opened the door and he stood with hands on hips looking up at the satellite. Was he praying HE gets it right or can he see it from 5' tall?

Me: Do you have a ladder? The satellite is mounted on the roof jack!

Little man: Oh, ok! I get ladder. (Are you kidding me, he was praying I think)
After getting ladder........ I don't think this hooked up right.

Me: I think it is hooked up perfectly, I was watching TV when you walked in! All I need is a new box!

Little man: Does this wiring go into the garage? (Do you HAVE little ears TOO!)

Me: Yeah??? Why do you need to go in there I said it works fine all I need is a new box?

Little man: Walks past me and goes to the garage...... hmmmmm.....(like a Dr) hmmmm.....(a bee maybe?) I need to unhook this. This is not supposed to be here, this wire either.

Me: NO! YOU MAY NOT UNHOOK THAT. IT IS MY ALARM SYSTEM AND THE OTHER WIRE IS MY CAMERA LINE.

Little man: This is problem! (NO NO NO)

Me: (loosing all cool)...... LOOK! Last I looked your shirt says you work for ************* NOT for my alarm company or my camera installer!!!!! I have told you several times now that all I needed was a new box. I was watching my well working TV when you came in with my old box.
All I need IS A NEW BOX!

Little man: ok, ok, One more thing....... (he walks into the house, starts for the back of the house). How many TV's you have? Which rooms?

Me: STOP! First off my husband is not home, there is no one that is allowed into my bedrooms with out him here. Second, ALL I NEED IS A NEW BOX. Do I need to reschedule? Obviously you are not listening to me. (Thinking, do I need to squat down for him to see me.) I..... would.....like......you...... to......try.......a ........new......box........before.......I ........reschedule....... this..... awful......appointment! (Slowed down, language barrier maybe? I don't know any Asian languages)

Little man: Oh ok, I be right back! (He goes to his truck, comes back with a new box)

Not a word more was said by him or me. He hooked it up, plugged it in........ and BAM what do you know, its WORKING!

Me: Huh...... that's funny.......I knew that is all I needed. (Plague of sarcasm in genes. A family trait I am told)

Little man: I thought...... I mean....... I wanted.........

Me: Please stop...... at the risk of sounding rude ...... I would just like to sign my paper and have you leave. You have been here for 1 and a half hours for a job that could have been 15 to 20 minutes.

Little man: (hands me the paper, picks up his equipment , takes his paper back) Someone be calling for survey on service. Please let them know you are now satisfied. Ok?

Me: (OMG, you have got to be kidding) Oh sure..... (soft giggle, huge smile) BYE!

The little man left, I turned off the TV as I had enough of TV for awhile. Hubby gets home and turns on the TV. I hear............ HEY! I thought you said they replaced this box......I said, They did, Why? He said, the stereo is cutting in and out. Its like the tv sound is cutting in and out.
I said ok, hang on a minute........ Picked up box, changed out boxes, put new box in the box and we are happily watching our old box . Now, I am going to check to see if the little man re hooked up all the lines he messed with first....... yes...... a ladder is involved....... yes....... I will be careful. Then I have to go to the garage and take a look at the lines there. Then I have to look at the back of my stereo receiver to see if he loosened something there. So, as far as FREE upgrade goes .....its not worth it. Keep the old technology!!!!!!!!